Experience

SENIOR STAFF DESIGNER - CONTRACT

Insulet Corporation

Design, test, and iterate a new training readiness feature that enhances the onboarding experience for Omnipod 5 users, providing supportive and educational content to help patients with diabetes feel fully prepared for their 1:1 training session.
Translate service design strategies into prototype-ready concepts that bring connected health experiences to life.
Collaborate with engineering, product, and compliance teams to deliver patient-centered solutions that meet both technical and regulatory requirements.
Synthesize research insights and co-creation workshop outputs into actionable design direction and iterative improvements.
Advocate for human-centered and accessible design practices that balance empathy, innovation, and feasibility.

SENIOR PRODUCT DESIGN LEAD,

ADVANCED USER EXPERIENCE DESIGNER

CVS Health

Led the design and development of an end-to-end scheduling application for millions of users, achieving significant customer satisfaction and operational milestones.
Increased patient flow completions and conversions by 46% across native and web platforms.
Improved patient drop-off rate by 97% between information entry and appointment review.
Successfully modernized scheduling designs for 2024’s peak season, driving high internal adoption rates of the new design system company-wide.
Facilitated cross-departmental collaboration among executives, product management, design, content, and engineering teams to meet aggressive deadlines.
Optimized scheduling workflows for improved user experience, enhancing group scheduling appointments from 16% to 35% and achieving seamless vaccine booking functionality.

USER EXPERIENCE DESIGNER

CVS Health

Designed and implemented UX strategies for multiple high-impact projects, including the COVID-19 vaccine scheduler.
Sole UX designer for Omnicare’s product team, improving user experiences in Rx management for assisted living and nursing homes.
Co-led the CVS Digital Care Companion initiative:
Developed innovative dashboards and collaborated across 9 teams to align dependencies and ensure compliance.
Designed wireframes, research test plans, and presented outcomes to senior management.

Education

ASSUMPTION UNIVERSITY

Worcester, MA

Master of Arts (MA)

Rehabilitation Counseling; Guidance Counselor Certification

Bachelor of Arts (BA)

Social and Rehabilitation Services

Creative Direction and Strategy

Wireframing and Prototyping

Customer Journey Mapping

UI/UX Design and Development

Cross-Functional Collaboration

Interpersonal and Leadership Skills